PRIVACY POLICY

Privacy Policy

We regard customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all users, and conforms to internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Dr Katie Richard at 040267 6186.

Collection of Information

In order to use the Weight Off Your Mind (WOYM) website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by us is collected via correspondence from you. This may be via telephone, email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from you is required in order to provide you with our products and/or services, and a high level of customer service.Correspondence is recorded in order to provide service references.

Storage of Collected Information

The security of your personal information is important to us. When you enter private information (including credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on for processing. This information is never stored permanently. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us at doctorkatierichard@hotmail.com

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at doctorkatierichard@hotmail.com

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (including credit card number and expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

We use personally identifiable information for essential communications including emails, accounts information and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time you no longer wish to receive such correspondence, you can request to be removed from any mailing lists by emailing us at doctorkatierichard@hotmail.com. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

We may at our discretion use other third parties to provide related services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.  We do not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information if required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on our site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.weightoffyourmind.net.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Security Policy

We use the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments. Payments are fully automated with an immediate response. Your complete credit card number cannot be viewed by us or any outside party. All transactions are performed under 128 Bit SSL Certificate. All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. eWAY is an authorised third party processor for all major Australian banks. eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by us.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy

The Weight Off Your Mind Book, Hyp2Hip Slimming DVD and other goods

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via mail within 7 business  days; however if goods are unavailable, delivery will take a little longer. If you have not received your order within 10 business days, please contact us on doctorkatierichard@hotmail.com

Workshops and Seminars

After booking online, you will receive an email confirmation from eWAY confirming your registration details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. If you have not received your registration confirmation within 2 business days, please contact us at doctorkatierichard@hotmail.com.

Refund & Returns Policy

If you are not satisfied with your order, you must email us at doctorkatierichard@hotmail.com within 14 days of your order so that we can resolve any problems. We provide a 14 day money-back guarantee from the time you receive the goods. This refund policy does not include postage & handling nor apply to goods which have been used, damaged after delivery, or if any attempt has been made to copy or alter the product. All products must be returned in their original condition via registered post and pre paid postage. All postage and insurance costs are to be paid by the buyer. You assume any risk of lost, theft or damaged goods during transit & amp; therefore it is advisable you take out shipment registration of insurance with your postal carrier. We will not be responsible or parcels lost or damaged in transit if you choose not to insure. If you have any enquiries regarding this document and the payment services offered by eWAY  please visit our website at www.eway.com.au

Weight Off Your Mind – Dr Katie Richard ABN 6873773391.

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